Fix payment issues, such as declined or incomplete transactions

If you have problems paying for Google products, you might need to fix a trouble with your payments profile.

Find the issue y'all're experiencing below:

"Your transaction cannot exist completed"

A variety of different situations may trigger this bulletin. Endeavour these suggestions to resolve the outcome:

  • If this message is followed by instructions for submitting additional information to united states, please do so. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing accost for your payment method (such as a credit carte) matches the address recorded in your Google payments eye settings. If they don't match, update your address in your Google payments center, and try the transaction once more.
  • Endeavour using a Google Play gift menu to complete the transaction.
  • Try using the best interface for your calculating device:
    • If yous're using a desktop reckoner, try the transaction using the Google product's website.
    • If you're using a mobile device, try using the product's mobile app (if an app is available).
  • If you're using invitee checkout when the error occurred:
    • Endeavour signing in to an existing Google account and placing the club over again.
    • Try creating a new Google business relationship if you don't already take one and visiting the Google Shop to effort the transaction again.

"Unable to complete transaction: Expired menu"

Check to see if your payment method is upward to appointment. If it isn't, update it in the Payments center.

"Unable to complete transaction. Please use another form of payment."

Annotation: These steps also apply if you lot see the mistake bulletin "Your payment didn't become through. Delight try a different payment method or effort again subsequently."

Try the following:

  1. Check to encounter if your payment method is upwards to appointment. If it isn't, update it in the Payments heart, then try your buy once again.
  2. Make certain yous have enough coin in your account for the purchase.
  3. If you're still having problems, contact your bank to come across if at that place's a trouble with your account.
  4. Try making the purchase once again with a dissimilar payment method.

"Your payment was declined due to an issue with your account"

If yous see this message, it might be considering:

  • We saw a suspicious transaction on your payments profile.
  • We demand a picayune more information to protect your account against fraud.
  • Nosotros need a little more than data to comply with European union law (European customers only).

To fix the issue, try the post-obit:

  1. Go to the Payments eye.
  2. Have action on whatsoever errors or requests in the payments eye.
    1. You might need to verify your identity before you tin buy anything through your Google Account.
  3. Make sure your name, accost, and payment information are upwardly to date.

"Unable to process payment: Depression carte balance"

Y'all might not have enough funds in your account to make the payment. Check your account balance or contact your depository financial institution.

Ineligible or unavailable credit or debit bill of fare

Card is grayed out & says "verify on pay.google.com"

Your card was reported every bit stolen. You must verify the card before you can use it again:

  1. Go to pay.google.com and sign in to your account.
    1. If you lot have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the menu that says "Verification needed," click Verifyand thenCharge carte.
  4. Within 2 days, you'll find a temporary accuse on your bill of fare statement along with an 8-digit code.
  5. To complete verification, get to pay.google.com and enter the 8-digit lawmaking.

If you try to verify the payment method once more:

  1. Confirm which card you want to verify.
  2. Check how long ago you tried to verify your carte du jour.
    • If less than 2 days: Wait upwards to 2 days.
    • If more two days: Cheque your card argument. You should observe a temporary accuse from Google called "GOOGLE Exam," with an eight-digit code.

Card is grayed out & says "carte du jour is ineligible"

Yous tin can't apply this card for this purchase. Try to make the purchase once again with a different card.

If the card you desire to use isn't listed, follow the on-screen instructions to add a new bill of fare.

Closed payments profile

Learn more about what to exercise if you temporarily or permanently closed your payments profile.

If you're still having trouble, contact support.

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